Terms of Service

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you ("User," "Customer," or "you") and Cafe Rio ("Company," "we," "us," or "our"), governing your access to and use of the caferiomeal.rest website, mobile platforms, online ordering systems, and all related services provided by Cafe Rio (collectively, the "Services").

By accessing the Site, creating an account, placing an order, subscribing to any communication, or otherwise interacting with our Services in any capacity, you affirm that:

• You are at least 18 years of age, or if you are between the ages of 13 and 17, you are using the Services under the supervision and with the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf;
• You have the legal capacity to enter into a binding contract under applicable United States law;
• You are not prohibited by any applicable law from using our Services; and
• You agree to comply with all applicable local, state, and federal laws and regulations in connection with your use of the Services.

If you are using our Services on behalf of a business, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms, and in such case, "you" and "your" shall refer to that entity.

We reserve the right to update, modify, or replace these Terms at any time at our sole discretion. Your continued use of the Services following the posting of any changes constitutes acceptance of those changes. We encourage you to review these Terms periodically.

2. Description of Services

Cafe Rio is a food service business operating in the United States that provides customers with access to fresh, high-quality food offerings through both its physical establishment(s) and its digital platforms. Our Services include, but are not limited to:

• Online Ordering: Customers may browse our menu, customize their orders, and place orders for pickup or delivery through our website at caferiomeal.rest.
• Menu Information: We provide detailed descriptions, pricing, allergen information (where available), and nutritional data for our food items.
• Catering Services: We may offer catering options for events, corporate functions, and group gatherings, subject to availability and advance scheduling.
• Loyalty and Rewards Programs: We may offer loyalty programs, promotional discounts, digital coupons, or reward points subject to their own terms and conditions.
• Customer Communications: With your consent, we may send you email newsletters, promotional offers, order confirmations, and service updates.
• Third-Party Delivery Integration: We may partner with third-party delivery platforms. In such cases, the terms and conditions of those platforms will also apply to your use of their services.

Cafe Rio reserves the right to modify, suspend, discontinue, or restrict access to any part of the Services at any time, with or without notice, and without liability to you. We may also impose limits on certain features or restrict your access to parts or all of the Services without notice or liability.

All food items are subject to availability. Menu items, prices, and promotions are subject to change without prior notice. We do not guarantee that any particular item will be available at any given time.

3. User Obligations and Prohibited Activities

3.1 User Obligations

As a condition of your use of our Services, you agree to:

• Provide accurate, current, and complete information when creating an account or placing an order;
• Maintain the security and confidentiality of your account credentials;
• Promptly notify us of any unauthorized use of your account or any other breach of security;
• Use the Services only for lawful purposes and in accordance with these Terms;
• Comply with all applicable federal, state, and local laws and regulations;
• Pay all charges incurred in connection with your account, including applicable taxes and fees.

3.2 Prohibited Activities

You agree that you will NOT engage in any of the following activities in connection with the Services:

• Fraudulent Activity: Using the Services for any fraudulent or deceptive purpose, including submitting false orders, using stolen payment information, or misrepresenting your identity;
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site;
• Harmful Conduct: Transmitting any content that is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable;
• Spam and Solicitation: Using the Services to send unsolicited commercial communications, chain letters, junk mail, or any other form of unauthorized advertising;
• Interference: Interfering with or disrupting the integrity or performance of the Site or Services, including introducing viruses, Trojan horses, worms, logic bombs, or other malicious or technologically harmful material;
• Automated Access: Using robots, spiders, scrapers, crawlers, or any other automated means to access the Site or collect data without our express written consent;
• Reverse Engineering: Reverse engineering, decompiling, disassembling, or otherwise attempting to derive the source code of the Site or any software used in connection with the Services;
• Intellectual Property Infringement: Copying, reproducing, distributing, displaying, or creating derivative works from any content on the Site without our prior written authorization;
• Impersonation: Impersonating any person or entity or falsely representing your affiliation with any person or entity;
• Age Misrepresentation: Misrepresenting your age or the age of any person for whom you are placing an order involving age-restricted items;
• Violation of Laws: Engaging in any activity that violates any applicable local, state, or federal law or regulation, including but not limited to consumer protection laws, privacy laws, and food safety regulations.

Violation of any of the above prohibitions may result in immediate termination of your access to the Services and may expose you to civil and/or criminal liability.

4. Intellectual Property Rights

All content on the caferiomeal.rest website and through our Services, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, digital downloads, data compilations, software, and the overall design and arrangement of the Site (collectively, "Content"), is the property of Cafe Rio or its content suppliers and is protected by applicable United States and international intellectual property laws, including copyright, trademark, trade dress, and other proprietary rights.

The Cafe Rio name, logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Cafe Rio. You may not use such marks without the prior written permission of Cafe Rio. All other names, logos, product and service names, designs, and slogans on the Site are the trademarks of their respective owners.

Subject to your compliance with these Terms, Cafe Rio grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Site and Content solely for your personal, non-commercial purposes in connection with the Services. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

If you submit feedback, reviews, comments, suggestions, or other content through the Site ("User Content"), you grant Cafe Rio a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content in any media. You represent and warrant that your User Content does not infringe the intellectual property rights of any third party.

5. Payment Terms

Cafe Rio accepts various forms of payment for online orders, including major credit cards, debit cards, and other payment methods as displayed at checkout. By providing payment information, you represent and warrant that:

• You are authorized to use the payment method provided;
• The payment information you provide is accurate and complete;
• You are responsible for all charges incurred through your account.

All prices listed on the Site are in United States Dollars (USD). Prices are subject to change without notice. Applicable taxes will be calculated and added to your order total at checkout based on your location and applicable state and local tax laws.

For online orders, payment is collected at the time of order placement. In the event of a dispute regarding charges, please contact us at [email protected] within 30 days of the charge. We reserve the right to refuse or cancel any order at our discretion, including if we suspect fraud or an unauthorized transaction.

5.1 Refunds and Cancellations

Our refund and cancellation policies are as follows:

• Orders may be cancelled within a limited window after placement, as indicated during the ordering process. Once food preparation has begun, cancellations may not be possible.
• Refunds may be issued at our discretion in cases of incorrect orders, food quality issues, or other verifiable problems. Please contact us promptly if you have an issue with your order.
• Third-party delivery orders may be subject to the refund and cancellation policies of the applicable delivery platform.
• Promotional credits, coupons, and loyalty rewards are non-refundable and have no cash value unless required by applicable law.

6. Disclaimer of Warranties

To the fullest extent permitted by applicable law, Cafe Rio expressly disclaims all warranties, express or implied, including but not limited to:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement;
• Warranties regarding the accuracy, reliability, completeness, or timeliness of any content on the Site;
• Warranties that the Site will be uninterrupted, error-free, or free of viruses or other harmful components;
• Warranties regarding the results that may be obtained from the use of the Services;
• Warranties regarding the quality, safety, or suitability of any food products for your individual dietary needs, allergies, or health conditions.

While we make reasonable efforts to provide accurate allergen and nutritional information, Cafe Rio does not warrant the completeness or accuracy of such information. Customers with severe food allergies or dietary restrictions are strongly advised to consult with our staff directly before ordering. Cafe Rio cannot guarantee that cross-contamination will not occur in our kitchen environments.

Some jurisdictions do not allow the exclusion of implied warranties, so the above exclusions may not apply to you in their entirety. In such cases, any implied warranties are limited to the shortest period permitted by applicable law.

7. Limitation of Liability

This includes, without limitation, damages for loss of profits, revenue, data, goodwill, business opportunities, or other intangible losses, arising out of or in connection with:

• Your use of, or inability to use, the Site or Services;
• Any conduct or content of any third party on the Services;
• Any content obtained from the Services;
• Unauthorized access, use, or alteration of your transmissions or content;
• Any food-related issues, including allergic reactions, food-borne illness, or dissatisfaction with food quality, except to the extent directly caused by our gross negligence or willful misconduct;
• Delays or interruptions in the Services due to technical issues, internet outages, or other causes beyond our reasonable control;
• Errors or omissions in any content on the Site.

In no event shall Cafe Rio's total aggregate liability to you for all claims arising out of or relating to these Terms or the Services exceed the greater of: (a) the total amount you paid to Cafe Rio in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred United States dollars ($100.00).

The limitations of liability set forth above are fundamental elements of the basis of the bargain between Cafe Rio and you. Some states do not allow the exclusion or limitation of certain types of damages, so the above limitations may not apply to you in full. In such jurisdictions, Cafe Rio's liability shall be limited to the greatest extent permitted by law.

8. Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Cafe Rio, its affiliates, subsidiaries, officers, directors, employees, contractors, agents, licensors, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, and fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Site or Services;
• Your User Content or any content you submit to or through the Services;
• Your violation of any applicable law, regulation, or the rights of any third party;
• Any dispute between you and any third party, including other users or delivery partners;
• Your negligence or willful misconduct.

Cafe Rio reserves the right, at its own expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with Cafe Rio in asserting any available defenses. You agree not to settle any matter subject to indemnification without the prior written consent of Cafe Rio.

9. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Cafe Rio. These links are provided for your convenience and informational purposes only. Cafe Rio has no control over and assumes no responsibility for the content, privacy policies, practices, or terms of any third-party sites or services.

When you engage with third-party delivery services, payment processors, or other integrated platforms, you are subject to the terms and conditions and privacy policies of those third parties. We encourage you to review those policies before using such services.

Cafe Rio does not endorse, recommend, or make any representations about the accuracy, completeness, or reliability of any content found on third-party websites. Your use of third-party sites and services is entirely at your own risk.

10. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information in connection with the Services is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Services, you consent to the collection and use of your information as described in our Privacy Policy.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), as further described in our Privacy Policy. These rights may include the right to know what personal information we collect, the right to delete your personal information, the right to opt out of the sale or sharing of your personal information, and the right to non-discrimination for exercising your privacy rights.

We comply with applicable federal and state privacy laws, including the Federal Trade Commission Act (FTC Act) governing unfair or deceptive practices, and applicable state consumer protection statutes.

11. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of the United States and the laws of the state in which Cafe Rio's principal place of business is located, without regard to any conflict of law principles that would cause the laws of another jurisdiction to apply.

Subject to the Dispute Resolution section below, you agree that any legal action or proceeding relating to these Terms or your use of the Services shall be brought exclusively in the federal or state courts of competent jurisdiction in the applicable United States jurisdiction. You hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding in such courts.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms. If you are accessing our Services from outside the United States, you do so at your own risk and are responsible for compliance with local laws applicable in your jurisdiction.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating any formal dispute resolution proceedings, you agree to attempt to resolve any dispute, controversy, or claim arising out of or relating to these Terms or the Services informally by contacting Cafe Rio at [email protected]. We will attempt to resolve the dispute within thirty (30) days of receipt of your notice. If the parties are unable to resolve the dispute informally within such period, either party may proceed with formal dispute resolution as described below.

12.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.

Except for disputes that qualify for small claims court, and except as otherwise provided herein, you and Cafe Rio agree that any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Services, or any transaction between us, shall be resolved exclusively through binding individual arbitration administered by a nationally recognized arbitration organization such as the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as then in effect. The arbitration shall be conducted in the English language, and the arbitral award shall be binding and may be entered as a judgment in any court of competent jurisdiction.

12.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

12.4 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief from a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, or to seek emergency relief in circumstances where the arbitration process would be inadequate.

12.5 Consumer Rights Under FTC Act

Nothing in these Terms shall limit your rights as a consumer under the Federal Trade Commission Act or applicable state consumer protection laws that cannot be waived by contract. You may also file a complaint with the Federal Trade Commission at www.ftc.gov or with your applicable state Attorney General's office.

13. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Services or maintain an account with Cafe Rio. Notwithstanding the foregoing:

• Termination by You: You may terminate your account and cease using the Services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment obligations.
• Termination by Cafe Rio: Cafe Rio reserves the right, in its sole discretion, to suspend or terminate your access to the Services at any time, with or without cause, with or without notice, and without liability to you. Grounds for termination may include, without limitation, violation of these Terms, suspected fraudulent or illegal activity, conduct harmful to other customers or to Cafe Rio, or technical or security concerns.
• Effect of Termination: Upon termination for any reason, your right to use the Services will immediately cease. Cafe Rio is not liable to you or any third party for any termination of your access to the Services. Provisions of these Terms that by their nature should survive termination shall survive termination, including but not limited to intellectual property provisions, warranty disclaimers, limitations of liability, indemnification, and dispute resolution provisions.

14. Changes to Terms

Cafe Rio reserves the right to modify or update these Terms of Service at any time and at our sole discretion. When we make material changes to these Terms, we will provide notice through one or more of the following methods:

• Posting the updated Terms on the Site with a revised "Last Updated" date;
• Sending an email notification to the address associated with your account;
• Displaying a prominent notice on our Site or during your next login.

Your continued use of the Services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must discontinue your use of the Services and close your account, if applicable, prior to the effective date of the changes.

We encourage you to periodically review these Terms by visiting caferiomeal.rest. It is your responsibility to stay informed of any changes that may affect your rights and obligations.

15. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction, an arbitrator, or any other adjudicatory authority to be invalid, illegal, unenforceable, or contrary to public policy for any reason, such provision shall be modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted from these Terms.

The invalidity, illegality, or unenforceability of any provision shall not affect the validity, legality, or enforceability of any other provision of these Terms, which shall remain in full force and effect. The parties acknowledge their intent that these Terms be enforced to the maximum extent permitted by law, and that any offending provision be reformed rather than voided whenever possible.

16. Entire Agreement and Waiver

These Terms of Service, together with our Privacy Policy and any other legal notices or additional terms and conditions published by Cafe Rio on the Site, constitute the entire agreement between you and Cafe Rio with respect to your use of the Services and supersede all prior and contemporaneous understandings, agreements, representations, and warranties, both written and oral, with respect to such subject matter.

No failure or delay by Cafe Rio in exercising any right or remedy under these Terms shall constitute a waiver of that or any other right or remedy. No single or partial exercise of any right or remedy shall preclude any other or further exercise of any right or remedy. A waiver of any default shall not constitute a waiver of any subsequent default.

17. Force Majeure

Cafe Rio shall not be liable for any failure or delay in performance under these Terms to the extent caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government orders or restrictions, labor disputes, supply chain disruptions, power outages, internet failures, cyberattacks, or any other event beyond our reasonable control (collectively, "Force Majeure Events").

In the event of a Force Majeure Event, we will use commercially reasonable efforts to resume performance as soon as practicable. Notice of Force Majeure Events will be communicated through our Site or via email where feasible.

18. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms without the prior written consent of Cafe Rio. Any attempted assignment in violation of this provision shall be null and void. Cafe Rio may freely assign these Terms or any of its rights or obligations hereunder to any affiliate, subsidiary, or successor in connection with a merger, acquisition, sale of assets, or operation of law, without notice to you or your consent.

19. Electronic Communications and Notices

By using our Services, you consent to receive electronic communications from Cafe Rio, including order confirmations, receipts, promotional emails, and other service-related messages. You agree that any notices, agreements, disclosures, or other communications we send to you electronically will satisfy any legal communication requirements, including that communications be in writing.

All notices from you to Cafe Rio under these Terms must be sent to the contact information provided below. We may update our contact information from time to time, and any such updates will be reflected on the Site.

20. Accessibility

Cafe Rio is committed to providing a website that is accessible to all users, including individuals with disabilities, in compliance with applicable law including the Americans with Disabilities Act (ADA). If you experience any difficulty accessing our Site or Services, please contact us at [email protected] so we can assist you.

21. Children's Privacy

Our Services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 years of age. If we become aware that we have inadvertently received personal information from a child under 13, we will delete such information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

22. Contact Information

If you have any questions, concerns, or complaints about these Terms of Service or our Services, please contact us using the information below. We are committed to addressing your inquiries promptly and professionally.